Please Note: This situation has been addressed and resolved by Handi-Craft. To read the latest post, please click here.
This post is actually really serious and rather disturbing to me.
Handi-Craft is the company that produces Dr. Brown’s bottles. Taken directly from their website and I quote, “Handi-Craft Company loves to hear from parents, or parents-to-be, like you. Please contact us via email, telephone or mail. Your question or request will be addressed promptly, usually within a day or two.” Well, I emailed them my very serious concern well over a week ago and I just received my prompt reply.
Here is the EXACT email I sent Handi-Craft so that you get an idea of why I am so upset…
To Whom It May Concern:
I am a mother of two and have been using Dr. Brown’s bottles since by oldest was a baby. I currently use these bottles with my infant daughter and have been pleased with the product.
However, I am writing today with a very serious concern. My daughter is almost 12 months old and about a two months ago, I began using the Dr. Brown’s blue sippy (training) cups with her. I originally purchased these cups at Babies R Us, knowing my children met huge success with the bottles. I really liked the fact that the handles were on either side so that it was easy for my baby girl to grip and use. She seemed to be doing well with them…until one day, when I was washing one of the sippy (training) cups, I noticed a piece of the blue rubber over the mouth piece was chewed and ripped. Had she bit this covering off a little more, she would have choked. I ran and got the other sippy (training) cup she had been using to see if it had happened on that one. Sure enough, the same thing occurred.
What concerns me is that my baby girl can’t be the only one experiencing this. This should have never happened. Luckily, I caught this in time, and have since stopped using the cups. But if this product continues to be manufactured as is and placed on the market, this could potentially truly harm a baby.
The product number for the sippy (training) cups I have are: SD-121007
This matter truly requires urgent attention. I need peace of mind that this issue is being recognized by your company. I believe this information could save a life.
So, there it is. I even included my website in the email, thinking that they would take me more seriously. Well, my legitimate concern was recognized in an email sent to me by customer service. Handi-Craft is replacing my training cups with a newer model that apparently has a “softer inner core within the spout,” which they said would be necessary for teething babies such as my daughter…
But, my issue here is not the spout itself! It’s the rubber that surrounds the spout that my daughter nearly chewed off!
She ended the email stating, “Handi-Craft will remain vigilant in monitoring and responding to all consumer contacts to ensure that it maintains its commitment to produce an innovative and safe product that deserves the trust of parents with infants.”
Well, here is a photo of the blue rubber (over the mouthpiece) that you can see has been chewed off by my baby girl. Now you tell me if you think this is an innovative and safe product that deserves my trust.
The cup on the left has the beginnings of the chewed rubber and the cup on the right has the rubber nearly coming off. This is the cup that I was washing when I noticed the rubber was completely coming apart.
I still have serious concerns because I truly think this product is defective. What do you think? Am I over-reacting? What’s a Theta Mom to do?